uberPOOL: The driver didn’t wait and I was charged a cancellation fee

When you ride with uberPOOL, there are other people in the car who rely on Uber to get to their destination quickly and efficiently. Because long wait times will impact your fellow passengers, please be prepared to meet your driver as soon as the car arrives.

Your driver will call if you haven’t arrived after a minute, and will wait another minute for you to join the trip. Unfortunately if you’re unable to do so, the driver may depart without you and a cancellation fee will be charged.

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