How does Uber monitor the quality of my ride?

Uber regularly reviews all user ratings and driver feedback to ensure that we allow high quality, highly rated transportation providers and drivers to use our app and receive requests from riders.

We actively seek feedback on every ride, and take this feedback very seriously when evaluating our driver partnerships.

If you ever have any questions or feedback about your experience, your Uber Community Managers are standing by to help at t.uber.com/support.

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